Still Room Shop Policies

  • All products sold through this website are professional-grade skincare products intended for personal use. Results may vary depending on individual skin type, condition, and home care routine.

  • Full ingredient lists are provided on the product packaging in accordance with applicable cosmetic labeling regulations. Because formulations may occasionally change, clients should always refer to the product packaging for the most accurate and up-to-date ingredient information. Clients with allergies or sensitivities should carefully review ingredient information prior to use. If a full ingredient list is needed prior to purchase, we would be happy to provide it to you. Please email us for more information.

  • Professional skincare products may contain active ingredients. A patch test is recommended before full application. If irritation occurs, discontinue use immediately. By purchasing products from this website, the customer accepts responsibility for proper product use and for reviewing ingredient information provided on product packaging.

  • Due to hygiene and product integrity standards, opened or used skincare products cannot be returned or exchanged. Unopened products may be eligible for return within 15 days of delivery. Returned items must be unused, unopened, and in their original packaging. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect. Please contact us within 15 days of product delivery to be eligible.

  • If a product arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can assist with a replacement or resolution.

  • Customers are responsible for ensuring that all shipping and contact information is correct at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided at checkout.

Processing Time
Orders are processed after payment has been received and verified. Processing times may vary depending on product availability and supplier fulfillment schedules. Orders are typically processed within 1–3 business days before shipping.

Shipping Rate
We currently offer a flat rate standard shipping fee of $12 per order within the United States.

Estimated Delivery Times
Many of our products are fulfilled directly through our professional skincare suppliers to ensure freshness and authenticity.

Estimated delivery times are as follows: Orders typically arrive within 3–10 business days after processing.

These timeframes are estimates only and are not guaranteed. Shipping times may vary depending on supplier processing times, shipping carrier delays, holidays, or other circumstances outside our control.

Order Tracking

Once tracking information is provided by the fulfillment partner or shipping carrier, it will be sent to the email address provided at checkout. If you have not received your tracking information and have questions or concerns, please email us directly.

Shipping Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather, holidays, or other unforeseen circumstances once the order has been shipped.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Processing & Shipping Policies

Privacy Policy

  • Still Room respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, and protected when you visit our website, book a service, make a purchase, submit a form, or join our email list.

    INFORMATION WE COLLECT

    We may collect personal information that you voluntarily provide, including your:

    • Name

    • Email address

    • Phone number

    • Billing and shipping information

    • Appointment and service information

    • Information submitted through contact, consultation, or inquiry forms

    • Marketing and email preferences

    When you visit our website, certain technical information may also be collected automatically, such as your browser type, device information, IP address, pages visited, and website activity through cookies and similar technologies.

    HOW WE USE YOUR INFORMATION

    Information collected through our website may be used to:

    • Schedule and manage appointments

    • Process and fulfill purchases

    • Respond to questions and inquiries

    • Provide customer support

    • Send appointment or order-related communications

    • Send promotional emails when you have subscribed to our email list

    • Provide subscriber offers and promotions

    • Improve our website, services, and customer experience

    • Maintain the security and functionality of our website

    • Comply with applicable legal obligations

    EMAIL MARKETING

    If you choose to join The Still Room email list, we may send you skincare information, business updates, special offers, promotions, new service announcements, and other marketing communications.

    You may unsubscribe from marketing emails at any time by selecting the Unsubscribe link included in our emails.

    Promotional offers provided in exchange for email signup, including welcome discounts, may be subject to separate terms, exclusions, and redemption requirements.

    ONLINE PURCHASES & PAYMENT INFORMATION

    When you make a purchase through our website, payment information is processed through the payment providers available through our website platform.

    Still Room does not directly store complete credit or debit card information used to process online transactions.

    Information necessary to complete your purchase, such as your name, contact information, billing information, shipping address, and order details, may be collected and retained as necessary to process and maintain your order.

    APPOINTMENTS & FORMS

    Information submitted when booking an appointment, requesting a consultation, or completing a website form may be used to provide the requested service, communicate with you, and maintain appropriate business records.

    Please avoid submitting highly sensitive personal information through general website contact forms unless specifically requested through an appropriate form.

    COOKIES & WEBSITE ANALYTICS

    Our website may use cookies and similar technologies to help the website function properly, understand how visitors interact with the site, remember preferences, and improve the overall website experience.

    Certain third-party services integrated with our website may also use cookies or similar technologies according to their own privacy practices.

    You may be able to control or restrict certain cookies through your browser settings or available website cookie preferences.

    THIRD-PARTY SERVICES

    Still Room may use trusted third-party service providers to operate portions of our business and website, including website hosting, appointment scheduling, payment processing, email marketing, analytics, and order fulfillment.

    These providers may receive information necessary to perform their services and maintain their own privacy and security practices.

    Our website may also contain links to third-party websites. The Still Room is not responsible for the privacy practices or content of websites operated by third parties.

    HOW WE PROTECT YOUR INFORMATION

    We take reasonable measures to safeguard the personal information entrusted to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

    YOUR CHOICES

    You may contact us to request that we update or correct personal information you have provided directly to Still Room, subject to applicable legal and recordkeeping requirements.

    You may unsubscribe from marketing communications at any time using the unsubscribe option included in our emails.

    CHILDREN'S PRIVACY

    Still Room website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

    CHANGES TO THIS POLICY

    We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or applicable requirements.

    The updated version will be posted on this page with a revised “Last Updated” date.

    CONTACT US

    If you have questions regarding this Privacy Policy or how your information is handled, please contact:

    Still Room
    Stuart, Florida
    Email: Stillroom.stuartfl@gmail.com